Understand with Clarity. Plan with Precision. Act with Confidence
Qerent Operational Excellence
Qerent powers real-time operational decisions from pit to port so teams focus on what matters most and deliver better outcomes
About Qerent
Understand with Clarity. Plan with Precision. Act with Confidence
Operational excellence builds a culture of problem-solving, teamwork, and leadership – driving continuous improvement in your processes. It’s more than efficiency: it’s about consistently doing the right things right.
Qerent Operational Excellence (QOE) is your digital ally for unlocking this potential. Designed for managers and front-line operators, QOE creates a “digital operational twin” of your site. Powered by advanced analytics and simulation, it cuts through complexity to reveal what’s happening, where, why, and precisely what to do next. Our Intelligence Systems guide smarter decisions, track actions for accountability, and help you benchmark, predict, and optimise performance. Transform insights into results – start driving sustainable improvements today.
Key Challenges
Why is driving operational excellence difficult, and what are the consequences of getting it wrong?
Identifying the True Constraint
Operational complexity makes isolating the real constraints and their underlying productivity gaps nearly impossible.
Lost Opportunity
Suboptimal productivity, uncompetitive unit cost, and wasted capital on the wrong improvements.
Defining Realistic Performance Targets
Setting realistic benchmarks and targets that are both ambitious and achievable.
Ineffective Performance Management
Teams chase unattainable goals or worse, comfortably meet targets that are too lax, settling for mediocrity.
Planning Under Uncertainty
Lacking precision in forecasting performance and facing uncertainty about whether improvement plans will realistically bridge performance gaps.
Reactive Instead of Proactive
Inaccurate, unachievable plans resulting in missed targets, poor AISC results, misaligned improvement agendas, and conflict between executives and managers.
Qerent Operational Excellence
Value Outcomes
Enhanced productivity
through better utilisation
Greater agility
to respond to operational and market changes
Increased employee engagement
through empowerment
Reduced costs
through improved efficiency
Improved quality
with fewer wastage and defects
Sustainable competitive advantage
creating value that compounds year after year
Key Benefits
Intelligence-driven capabilities that reveal where to focus, what to fix, and how to act with confidence.
Constraint Analysis
Pinpoint bottlenecks instantly and uncover your operation’s true unconstrained potential – optimise underused assets and eliminate guesswork for peak performance.
Automated Diagnostics and Benchmarking
Uncover root causes of underperformance automatically – no manual effort required. Our intelligence systems benchmark against historical data to set realistic, ambitious goals.
Predictive Intelligence
Anticipate issues before they arise with advanced forecasting. Build realistic plans using a virtual “operational twin” that mirrors your entire site.
‘What-If’ and Scenario Planning
Test improvement initiatives and production plans rapidly – quantify impacts, prioritize actions, and reduce risks by simulating scenarios before implementation.
Action Board
Assign KPIs, targets, and improvement actions to stakeholders for clear accountability – track progress and ensure initiatives deliver measurable results.
Advanced analytics and simulation tools that pinpoint constraints, predict outcomes, and drive measurable improvement.
Key Capabilities
QOE addresses each challenge with integrated capabilities that transform complexity into clarity
Operational Twin + Automated Diagnostics
Creates a mathematical model of your operation that automatically identifies bottlenecks, constraints, and root causes without manual data manipulation.
Real Impact
Global mining company identified haul fleet underperformance as the true constraint in minutes, not weeks.
Statistical + Empirical Benchmarking
Compares your performance against your own demonstrated capabilities and industry standards, setting targets grounded in reality.
Real Impact
Processing plant turned loss-making performance into $2.3M per month improvement using realistic benchmarks.
Predictive Modelling + Scenario Analysis
Forecasts future performance and tests interventions before implementation so you know what will work.
Real Impact
Copper producer identified $70M in incremental annual profit through blend-mix optimisation.
Monitor, Track & Action Board
Prioritises actions by impact, assigns accountability, and tracks execution with seamless CI system integration.
Real Impact
Iron ore operation unlocked $150M in improvements across the entire value stream by realigning operational improvement agenda.
Innovative Solutions
Numbers Speak For Themselves
- Value chain optimisation
- 4 months
- Copper production optimisation
- 16 weeks
- Hauling operations
- Sustainable savings
Surface Story
Revenues and costs were fine – no alarm bells – but the team really wanted to understand the drivers of performance to unlock sustainable value.
Warning Sign
On average, everything was OK, but looking into the details, there was significant variability in performance, with no root cause being identified from one month to the next. In other words, average performance was satisfactory due to underperformance in certain areas being compensated for by overperformance in others.
QOE Reveals
- Identified bottleneck activity across a complex value chain
- Improvement in waste loading was key to the rest of the mine’s performance
- Actionable changes impacting shovel utilisation would unlock an additional USD20M in profit
- Shovel availability and utilisation were the key to success
Result
Precise action on the actual constraint. No guesswork.
Our Solution
One Platform. Complete Visibility.
KPI Mosaic
Dynamic dashboard with drill-down from group to site level
Capacity Analysis
Visualise value stream, spot bottlenecks instantly
Value Driver Trees
Mathematical model isolating key performance drivers
Advanced Analytics
Attribution, sensitivity, benchmarking analysis
Scenario Analytics
Rapidly generate scenarios using simple, efficient workflows
BI Integration
Enhances existing systems, doesn't replace them
Action Management
Tag, assign, and track with CI system integration
Our Contributions
Built by Operational Experts. Proven in Real Operations.
25+ Years Operational Expertise
Rapid Deployment
Sustainable Capability
Operations will always be complex. Managing it doesn't have to be.
Business Science Corporation
Demo Agenda
- See your constraint identified
- Run a what-if plan
- Assign actions + track KPI impact